Customer Success Specialist / Spécialiste du succès client

Job description

UNCAGE YOUR AMBITION as a Customer Success Specialist We are FlightHub Group , an ambitious team of people that created FlightHub and Justfly . Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, generating more than 3 billion dollars in sales, and we continue to grow stronger year over year. We dream big, pursue passionately, and follow through with resolute self-belief and rigorous commitment. We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world. We are looking for a Customer Success Specialist with a minimum of 1–2 years of experience to join our team. You will be part of the Customer Service Lodging Team (Vannerie) , supporting both flight and hotel operations . In this role, you will be responsible for managing all incoming requests related to pricing, ticketing, and post-booking PNR servicing from airline and lodging partners. While monitoring GDS queues (primarily Amadeus and Worldspan ), you will also collaborate directly with our third-party providers to assist with post-booking B2B product...