Service Advisor

Job description

Description BMW of Eugene | Eugene, OR | Premium Luxury Brand | Hospitality-First Culture | Real Career Growth BMW of Eugene is part of Swickard Auto Group -- a hospitality company that happens to sell cars. The Service Advisor role sits at the center of the guest experience. You are the primary contact between our guests and our service team. You protect their time, earn their trust, and make sure every visit reflects the Audi standard. This is not a reactive role. The best advisors here are prepared, proactive, and precise. They communicate clearly, follow through every time, and treat every guest with the same care -- whether it is a routine oil change or a major repair. What You Will Do: - Greet guests promptly and manage every service appointment from write-up to delivery - Listen carefully, ask the right questions, and set accurate repair expectations - Communicate repair status proactively -- no guest should have to call us first - Present recommended services clearly and honestly, without pressure - Coordinate with technicians and parts to keep work moving on schedule - Review completed work with guests at delivery and ensure satisfaction before they leave - Maintain accura...