Customer Service Representative

Job description

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected. This role is eligible for a $2,000 sign-on bonus GENERAL RESPONSIBILITIES: - Manage a high volume of incoming phone and electronic requests for part orders, service requests, and product information from internal and external customers in an accurate and efficient manner. - Provide customer support primarily through incoming phone calls, with additional responsibilities that may include email and/or online chat support. - Field requests from a diverse customer base to include government, end-users, distributors, nationwide Fortune 500 busiensses, internal sales and service representatives - Communicate and follow through with internal and external customers with a focus on urgenc...