Customer Experience Development Professional

Job description

About the Team At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team. As a Customer Experience Development Professional, you will be central to enhancing the end-to-end customer journey with a focus on NPS and quality. You will act as the voice of the customer, mapping experiences, identifying pain points, and turning feedback into actionable improvements. Your role combines proactive solution design, competitor benchmarking, and KPI tracking to ensure a continuous “customer-first” approach across the company. Responsibilities: - Map customer journeys, identify pain points, and design solutions to improve end-to-end experiences. - Interpret and synthesize customer feedback from surveys, operational data, contact centers, and social media. - Monitor key KPIs like NPS and operational metrics, identifying areas for improvement and driving follow-up actions. - Conduct market and competitor benchmarking,...