People Operations Specialist II- Preemployment

Job description

Department: 14200 Enterprise Corporate - People & Culture Shared Services Status: Full time Benefits Eligible: Yes Hou rs Per Week: 32 Schedule Details/Additional Information: Monday - Friday Hours may vary between 7:30a - 5:00p This is 32 hours a week Pay Range: $30.70 - $46.05 Education Required: Bachelor’s degree in business , Human Resources, Compliance, or Technology related field or equivalent experience . Experience Required: Typically requires 2 years of experience in human resources or 6 years in customer service. Major Responsibilities: Identify process improvement opportunities and participate in knowledge management efforts such as SOP updates, case documentation, and training content. Participate in cross-training in multiple content areas to support business continuity and enhance team agility. Monitor case queues, prioritize workload, and follow through on open items to drive resolution and accountability. Deliver a high-quality teammate experience by providing professional, empathetic and solution-oriented support. Partner with internal teams such as HR Business Partners, Centers of Excellence, and Payroll to ensure seamless end-to-end service delivery. Interpret an...