Customer Care Consultant

Job description

YOUR OPPORTUNITY: We’re seeking a passionate and customer-focused Customer Care Consultant to join our dynamic Trade Store team in Rockhampton, QLD. In this role, you’ll be part of a supportive and close knit team, assisting customers via phone, email, and in person at our Trade Counter. What You'll Be Doing: - Deliver exceptional customer service across multiple channels – phone, email, in-store, and internal systems - Support the Trade Counter with customer enquiries, stock replenishment, general housekeeping, and other ad hoc tasks - Take ownership of customer requests and resolve enquiries efficiently within set timeframes - Review customer sales history to identify service needs and upsell opportunities - Keep customers informed about new products and services What You’ll Bring: - Confidence using computer systems and the ability to learn quickly - Previous experience in customer service – ideally in a trade store, call centre, or retail environment - A strong ‘customer first’ mindset and excellent communication skills - Self-motivation and a genuine interest in growing within the company - Great problem-solving abilities and the capacity to work independently - Strong organis...