Residence Services Supervisor

Job description

1. Position Summary and Job Magnitude The Residence Services Supervisor is responsible for supervising all duties of the front desk, insuring a high quality of service delivery and capability to resolve various magnitudes of day to day challenges that flow through the front desk. They are the liaison for all inter-department communications, requiring excellent communication and leadership skills. The Residence Services Supervisor will also compliment the role of the Operations Manager or General Manager, specifically with day to day operational tasks conducted through the front desk and business office. 2. Essential Functions and Basic Duties - Oversee and supervise the operations of the front desk and Residence Services Representative staff. - Establish a plan or routine for the night audit and /or security staff. - Complete administrative work as assigned. - Perform front desk responsibilities from time to time including: Check in/out, settling accounts, resolving disputes. - Have the ability to step into the role of “Manager on Duty” from time to time. - Assist in training and developing of staff. - Have excellent people skills and the ability to write effective letters. - Maint...