IBV Specialist

Job description

We’re looking for an RCM IBV Specialist to verify member insurance benefits, support studio staff, and ensure accuracy in member accounts. This role focuses on execution—managing verification workflows, researching coverage, and delivering concierge-level service to members and colleagues. What You’ll Do: - Verify member insurance benefits and enter accurate data into Tend’s practice management system. - Research benefits via payer websites, insurance portals, and phone outreach to payors. - Gather and confirm member demographics and insurance information with clarity and professionalism. - Understand mechanics of insurance plans and explain how benefits impact member responsibility. - Navigate assigned work lists and complete verification tasks efficiently and on time. - Deliver a high-quality experience for both members and studio staff, escalating complex cases to senior analysts or leads. - Collaborate with peers and contribute to department goals, quality checks, and workflow updates as assigned. Who You Are: You embody our Tend values and demonstrate core competencies that support accuracy, teamwork, and service. At Tend, our values guide how we hire, collaborate, and deliver...