Technical Customer Success Manager (TCSM) (m/f/d)

Job description

Job Description The Technical Customer Success Manager (TCSM) owns post sales customer relationships, outcomes and processes end to end, ensuring onboarding, adoption, and long-term value for assigned accounts. Acting as a trusted technical advisor, the TCSM partners closely with customers and is responsible for their successful onboarding, adoption, and long-term value realisation. This role bridges customer needs with internal teams, driving retention, renewals, and expansion while proactively identifying and mitigating technical and business risks. The TCSM collaborates cross-functionally with Solutions Engineering, Service Operations, Product, Engineering, and Sales to deliver exceptional customer outcomes throughout the customer lifecycle. YOUR RESPONSIBILITIES: - Serve as the primary post-sales technical and strategic point of contact for assigned customers - Lead structured onboarding plans, coordinating with cross-functional stakeholders throughout - Facilitate regular customer engagements including health check-ins, QBRs and executive level reviews - Develop, manage, and track customer success plans aligned to customer business objectives and measurable outcomes - Build an...