Beverage Server

Job description

Role Responsibilities: - Responsible for monitoring the day-to-day team member/guest interactions of the Beverage Department. - Areas including all public beverage outlets, all service bars and all casino cocktail service. - Ensures that excellent service is provided to guests in a prompt, friendly and courteous manner. - Consciously strives to build relationships with our guests in an effort to improve the overall guest experience. - Ensures consistent, high-quality service standards are maintained in the Beverage Department. - Builds relationships with our guests. - Resolves customer complaints regarding beverage service and takes action to resolve complaints. - Performs other duties as requested by the Beverage Manager. - Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Knowledge, Skills, & Abilities: - Must be able to work independently. - Must be able to sit, stand or walk for long periods of time (4 hours). - Must be able to respond calmly and make rational decisions when handling employee conflicts. - Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of...