Director, Customer Success

Job description

Who We Are Popl is defining a new category we call In-Person Go-To-Market. We help revenue teams turn real-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and revenue. Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead. In a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving. Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel. About the Role: We're looking for a seasoned Director of Customer Success to lead the post-sale customer experience across our growing customer base. This is a critical leadership role within our unified Revenue org. You'll own the full customer lifecycle from onboarding through renewal, driving measurable value, expansion, and long-term retention. You'll manage a team of Customer Success Managers and oversee our Customer Support function, ensuring every customer touchpoint reflects the quality and impact we promise. What You’ll Own: Lead and dev...