Travel Support Specialist

Job description

Overview Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel agencies. More than 1,500 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients. Responsibilities: The Travel Support Specialist is responsible for handling daily inquiries from advisors, providing assistance in resolving support-related queries, and offering ticketing support. This includes managing domestic and complex international air reservations to ensure seamless travel solutions. - Provide expert support for inquiries related to Sabre GDS navigation, Sabre formats, Sabre Profiles, CSL, Advisor Portal, and Intranet. - Deliver high-quality customer service and day-to-day operational support to Advisors and internal partners. - Research, analyze, and troubleshoot Service Desk inquiries to resolution. - Work within a Service Desk environment to action, monitor, or reassign ticketed requests as appropriate. - Handle inbou...