Hotel Front Office Manager

Job description

Join our team, a 2025 USA Today Top Workplace Winner! Now hiring a Hotel Front Office Manager at the The Trade Hotel Milwaukee . Why You’ll Love Working with Us The The Trade Hotel Milwaukee is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. How You’ll Make An Impact: Our friendly Hotel Front Office Manager is committed to leading a front desk team to ensure that guests are met with courteous and attentive service throughout their stay. Guest Experience: - Provide exceptional guest service while setting high service standards for the front desk team to follow - Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction Operational Excellence: - Uphold service quality by investigating guest concerns, initiating corrective action, and conducting periodic room inspecti...