Agent Support Coordinator

Job description

Position Title: Agent Support Coordinator Location: Spennymoor: Employment: Permanent (Full Time, Mon-Fri): Hours: Mon-Thurs (08:00 – 16:30) & Fri (08:00 – 15:30) Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: In this office-based role, you’ll be the first point of contact for customers and agents, handling enquiries via phone and email, processing warranty claims, and managing transport and repair logistics. As the Agent Support Coordinator, you’ll use systems such as Salesforce, SAP, and CFIN to log data and resolve invoice queries, whilst working with our technicians and the wider After Sales Service Team to provide updates, chase repairs, and support technical queries. You’ll also deliver quotes,...