Field Service Technician - Lansing MI

Job description

Applied Innovation is seeking a dependable and motivated Field Service Technician to join our team in a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. This position is ideal for a hands-on problem solver who enjoys working with technology and delivering exceptional customer service. The Field Service Technician is responsible for servicing and maintaining office equipment at customer locations while representing Applied Innovation with professionalism and care. Training will be provided for the right candidate; prior experience is helpful but not required. This role includes driving a company-provided vehicle to customer locations, with a gas card, required tools, and training provided by the company. Duties and Responsibilities: - Repair, maintain, and service a wide variety of office equipment, including multifunction copier devices. - Maintain an assigned service territory and provide a high level of responsiveness and service quality. - Diagnose and troubleshoot equipment issues efficiently and accurately. - Collaborate with fellow technicians and internal teams to ensure customer service needs are met. - Maintain accurate inventory of parts, tools, and service document...