IT Infrastructure Intern

Job description

Job Description The IT Intern – Infrastructure supports the Information Technology department by assisting the Global Infrastructure team in providing first-level technical support for Fortune Brands Innovations employees through our help desk relating to various hardware, software, and operational issues. This position will get exposure to all areas of the business and many areas of Information Technology. DUTIES & RESPONSIBILITIES: - Assists with help desk operations by providing hardware and software problem identification through the use of Microsoft Teams and e-mail to Fortune Brands Innovations employees; responds to both repair and service requests through timely communication, frequent follow-up and detailed documentation. - Maintains customer service by providing first-level hardware and software support as instructed by Infrastructure members. - Ensures efficient and accurate handling of the user’s issues sent into the Information Technology department by utilizing internal tracking system to understand, specify, detail and document the nature of each requestor’s issues. - Use problem solving skills to identify ways to resolve the customer’s issues. This will require revi...