CPAP Therapy Consultant

Job description

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. Provide administrative support to the commercial activity and/or to the customers/patients, like contract management, customer organizations' interfaces, payors' interfaces (States or Private Insurance). How will you CONTRIBUTE and GROW? Main Accountabilities: 1. Receive and/or place predominantly routine calls. 2. Maintain detailed & current knowledge of company's products/services. 3. Liaise with sales & technical staff to keep them up-to-date with customer needs. 4. Answer customer telephone inquiries, orders, service needs & complaints. 5. Analyze customer service needs for communication to service and technical departments. Differentiating Criteria: - Handle larger accounts, managing contracts & overseeing a broader range of administrative functions. - Provide guidance to junior agents. Are you a MATCH?: 1. College Certificate or Diploma in Medical Office Administration or medical background preferred. 2. 5+ years of experience in general office practice 3....