Aftermarket Sales

Job description

Description Aftermarket Sales SUMMARY: Maximize Spares Business for the benefit of the Company and Customer, for both the short and long term. Process orders for parts received by mail, telephone, e-mail or personally from a customer or company employee. KNOWLEDGE, SKILLS AND ABILITIES: - Positive attitude under stressful business environment. - Strong organizational skills. - Ability to prioritize to meet deadlines. - Professional demeanor with customers - Ability to learn the product line and its application. - Ability to identify and follow up on leads. - Strong written and oral communication skills. ESSENTIAL DUTIES AND RESPONSIBILITIES: contact, etc. to improve. increase knowledge (use 5-tier system and evolve it) - Increase Spares orders - Follow up with previous customers and use existing data to contact current customers - Use new orders to solicit new spares orders - Use up-selling by suggesting complimentary parts as options on quotes. - Use various methods to promote spares interest: i.e.: website, mailers, customer - Continually work to increase closure rates - All inquiries get at least an acknowledgement the same day - Proposals issued within 48 hours unless different...