Customer Service Representative

Job description

Job DetailsJob Location: WHITE BLUFF, TN 37187Position Type: Full TimeEducation Level: High SchoolJob Shift: 1st ShiftJob Summary: Under the direction of the Customer Service Manager, the Customer Service Representative serves as the primary contact for external and internal customers, is responsible for making judgments and discretionary decisions that affect the operations of the organization and effectively communicates those judgments and decisions to the customer. The Customer Service Representative is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures. Job Duties: Receive all questions and concerns from external and internal customers. Provide solutions to problems. Receive, sort and prepare a checklist for all customer materials. Determine date of availability for any missing materials. Generate information for quoting/estimating and review and edit quotes to ensure accuracy. Ensure customer supplied components are available on time to meet production schedule. Attend scheduling meetings and communicate with co-workers the status of jobs, any unique circumstances relating to job...