Customer Operations Lead (f/m/x)

Job description

About lemon.markets 🍋 We enable anyone to be an investor. Our mission is to grow investing opportunities for all European customers and businesses. By empowering FinTechs, banks, and wealth managers to offer investment products, we help create financial well-being for their customers. lemon.markets is a Brokerage-as-a-Service platform: simple digital access to capital markets through a single API. Our API-first infrastructure abstracts brokerage complexity with a well-documented API, a self-service customer operations portal, and a clear regulatory framework, so partners can launch customer-centric, compliant products in weeks, not months. As part of the dwpbank group, we’re adding a layer of resources and expertise to benefit from, while continuing to operate as an independent fintech with our own team, product, and start-up identity under the dwpbank umbrella. Your Mission: You will ensure lemon.markets delivers a fast, reliable, and compliant customer lifecycle so our partners can launch and scale investment products with confidence. Sitting in the 1st Line of Defense (1LoD), you’ll lead Customer Ops, KYC Ops, and AFC Ops and make sure day-to-day operations run smoothly while me...