Sr. Customer Delivery Manager

Job description

About Hercules Hercules helps finance and operations leaders solve problems that are too complex, large-scale, or time-consuming for human teams to manage alone. Its platform automates the validation and verification of data across millions of high-volume, rules-based transactions, improving billing accuracy, reducing costs, and accelerating cash flow. Built on a modular, multi-AI agent architecture, Hercules delivers industry-specific solutions for staffing, insurance, government, and financial services. Its accuracy and consistency enable enterprises to achieve levels of precision and speed that were previously out of reach. Headquartered in the United States, Hercules also has offices in the United Kingdom, Armenia, Canada, and Portugal. About the role: We’re looking for a rare blend of operator and strategist—someone who can own the full Customer lifecycle from first deployment to long-term success, and who is energized by the challenge of doing it better every time. This is not a siloed role. You will serve as the single point of accountability across project delivery, technical deployment, customer success, and frontline support for your portfolio of enterprise accounts. This...