Customer Service Coordinator
IICRC · US
Responsive recruiter SERVPRO's former Franchise of the Year, Team Wall, is looking for our next great hero! Who are we? Feel free to check us out: https://www.
Job description
Responsive recruiter SERVPRO's former Franchise of the Year, Team Wall, is looking for our next great hero! Who are we? Feel free to check us out: https://www.instagram.com/servproteamwall/?hl=en About SERVPRO Team Wall: At SERVPRO Team Wall , we’re more than a restoration company; we’re the first call people make when disaster strikes. Our Customer Service Team plays a vital role in helping customers take their first steps toward recovery. Our success is built by dedicated, detail-oriented professionals who value teamwork, communication, and growth. We’re proud to offer a workplace where your organization, empathy, and commitment to excellent customer service make a lasting impact on both our customers and our team. Job Summary: The Customer Service Coordinator is responsible for delivering an exceptional customer experience through phone and email communication while supporting the efficient scheduling, dispatching, and documentation of mitigation and construction services. This role serves as an advanced intake professional, handling complex scheduling scenarios, escalation calls, and specialty client programs. The Customer Service Coordinator ensures accurate job setup, maintai...