Director, Sales Operations

Job description

The Director, Sales Operations serves as the strategic leader guiding sales processes across all retail locations. This role is responsible for evaluating, designing, piloting, and implementing sales process enhancements to drive sales productivity, elevate customer experience, and ensure consistent operational excellence across markets. The Senior Director provides matrix leadership to Region Operations Development Managers (RODM), establishes best practices, and ensures alignment across cross-functional partners—including Marketing and Training—on all sales-related initiatives. The role will also be included in OEM improvement plans as well as focus on impacting traffic funnel metrics and overall net profitability. Sales Process Leadership & Strategy: - Serve as the strategic owner of all in-store sales processes, identifying opportunities to optimize customer experience and operational efficiency. - Evaluate proposed sales process changes, lead pilot efforts, and oversee full-scale rollout and adoption across retail locations. - Develop and refine best practices for the RODM role to ensure consistency and excellence in market-level sales operations. Cross-Functional Collaboratio...