Shift Lead (Dunkin Donuts)

Job description

Key Responsibilities: 1. Team Supervision & Leadership: - Lead and motivate team members during the shift to ensure they meet Dunkin’ Donuts' high standards of service and productivity. - Assign tasks to team members, ensuring efficient use of time and resources. - Provide guidance and direction to crew members, supporting their development and performance. - Ensure that team members are following proper procedures and maintaining a positive work environment. - Serve as a role model for excellent customer service, efficiency, and teamwork. 2. Customer Service: - Ensure that customers receive prompt, friendly, and professional service at all times. - Address customer complaints or concerns quickly and effectively, escalating to management if necessary. - Ensure all customer orders are accurate and completed in a timely manner. - Maintain a high level of customer satisfaction through positive interactions and quality service. 3. Operational Oversight: - Oversee food preparation and ensure products meet Dunkin’s quality standards. - Ensure that the restaurant’s environment remains clean, organized, and well-maintained during shifts. - Assist with opening and closing duties, ensuring t...