Vice President Customer Experience (CX)

Job description

We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. The Vice President Customer Experience (CX) is responsible leading the global Customer Experience (CX) and CRM strategy. With a keen focus on Customer Experience’s speed, quality, ease and productivity, this role is responsible for leading a team of leaders focused on the transformation of our Customer Contact Management and CRM process. This leader and team will work end-to-end to realize best-in-class value chain performance, driving optimized support across Generac’s global organization, by improving our talent, processes and business technologies. Outstanding leadership, communication, and organizational skills are essential to this role as cross-functional partnership with all supporting core functions are essential to this role’s success. This is an on-site role. Responsibilities : Leverages feedback from internal and external stakeholders...