Business Relationship Support Representative - CSO 2 GPL NSG

Job description

About this role: Wells Fargo is seeking a Business Relationship Support Representative in Global Payments & Liquidity (GPL) as part of Enterprise Functions. Learn more about the career areas and lines of business at wellsfargojobs.com . Please note - this role is in a call center environment. In this role, you will: - Oversee overall customer experience - Service treasury management products and services for external and internal customers - Identify and resolve client issues, acting as a liaison between the client and bank operations, sales officers, vendors and Relationship Managers to ensure the delivery of quality services to meet and exceed client needs - Identify trends through client interactions - Identify exceptions and suggest products, procedures or services that will assist in streamlining the clients' interactions - Train clients on products and services to ensure optimal delivery and meet implementation needs - Perform post implementation product usage - Identify opportunity for process improvements - Review and analyze the decision process for customer accounts - Verify compliance and report identified issues for resolution - Collaborate and consult with peers, colle...