Referral and Consult Center Representative

Job description

Position Title Referral and Consult Center Representative Broadmoor Campus: Position Summary / Career Interest: This position is responsible for pre-registration of patients, scheduling, answering patient questions about upcoming visits, providing referral information, and for supporting marketing campaigns. Responsibilities and Essential Job Functions: - Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. - Responsible for registration of scheduled patients prior to visit, including entering demographics and insurance verification. - Scheduling of activities, including patient appointments and telehealth visits, using extensive knowledge of appointment types, locations, providers, and specialties. - Provides patient support for the MyChart EMR System. - Explains facility policies and ensures caller understands clinic scheduling/referral requirements in accordance with health system protocols. - Complies with Medicare/Medicaid and other insurance rules and regulations. - Provides physician to physician consultation services to community referring clinicians and non-health system clinicians. - Provides phone and web-ba...