Regional Service Manager - Kansas City, MO

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Service Area : Kansas City, MO (must reside within this region) Responsibilities: - Work to maximize customer loyalty and satisfaction - Communicate the value proposition of Siemens service to customers - Obtaining service financial goals through revenue attainment and effective cost containment. - Ensure compliance with FDA Good Manufacturing Practices - Meet annual RSM goals and metrics as established - Hire, develop, train and coach Customer Service Engineers (CSE’s) - Prioritize customer and business objectives to provide clear direction to CSE’s - Ensure customer satisfaction through timely follow up on all issues - Key Customer and area Management - Develop long term value-based relationships with key accounts - Provide additional escalation support to resolve key account issues - Develop proactive account...