Case Manager

Job description

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Xometry is seeking a dedicated Case Manager to join our team. If you thrive in a fast-paced environment, love solving supply chain challenges, and have a passion for exceptional customer service, this role is for you! Join our dynamic team and help drive efficiency, quality, and innovation in manufacturing. As a Case Manager, you will be part of a fast-moving team of technical professionals who solve supply chain problems for customized parts. Responsibilities: Qualifications: - Take actions to improve on time delivery, quality, and customer satisfaction. - Track and monitor the progress of numerous customer orders and partner jobs. - Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates. - Apply first-h...