Customer Care Concierge Agent

Job description

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's. HOW YOU’LL MAKE AN IMPACT: The Customer Care Concierge Agent is a cut above the traditional customer care role. This position is designed for trusted, experienced agents who are empowered to deliver highly personalized, judgment-based service for our most valued customers through phone, email, and chat channels. Concierge Agents serve those customers selected for Concierge Care - our elevated service experience for families who warrant deeper, more thoughtful support based on lifetime value, loyalty engagement, PLCC participation, or demonstrated need. Concierge Care customers are not transactional relationships; they are long-term families we know, remember, and advocate for. The Concierge Agent is entrusted with autonomy, discretion, and a monthl...