Client Experience Manager

Job description

Lead Retention Strategy. Elevate Client Experience. Drive Scalable Impact. At Valet Living, strong client experience drives retention, growth, and long-term partnerships. As a Client Experience Manager, you will lead how we support, retain, and grow our client base through responsive service and proactive engagement. Reporting to the Vice President, Standards & Experience, this role partners closely with Sales and Operations to improve client satisfaction, retention, and issue resolution across a large, multi-market portfolio. You will lead and develop a team of Inside Account Executives managing books of business across 500+ communities, driving consistent execution, strong communication, and effective problem resolution. Compensation & Work Environment Details: Salary Range: $90,000 - $110,000: Bonus: 10% of annual salary: Work Environment: US - Remote with preference for Eastern & Central candidates Travel: Approximately 20% What You’ll Do: Lead & Develop the Team: Manage and coach Inside Account Executives, setting clear expectations and driving performance. Drive Retention Strategy: Improve responsiveness, issue resolution, and client communication to strengthen retention. Red...