Spa Receptionist PT

Job description

Duties and Responsibilities As Spa Receptionist, I will assume full responsibility for the efficient operation in the following: - Check and assist with the setup of daily operations of the spa reception according to Ihg's standards. - Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day. - Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas. - Remove and replace towels and amenities in the spa common areas (included wet areas) as needed. - Ensure retail is offered appropriately to the guests and retail area is set up as per standards. - Answer the telephone and email communications. - Handle guest complaints and record all guest comments accordingly. Qualifications: To execute the position of Spa Receptionist, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following: - High school diploma or equivalent and at least 2 years’ experience in a similar luxury spas and health clubs with proven references. Hospitality diploma/degree from a recognized hospitality school is prefe...