TEAM LEAD

Job description

Description La La Land Kind Cafe is more than just a coffee shop - it is a movement dedicated to spreading kindness, positivity, and inclusivity. Our mission is to make every guest feel valued and uplifted by creating a space filled with warmth and genuine human connection. We believe in fostering a community where everyone feels welcome, and our commitment to exceptional service reflects this goal. We’re seeking passionate, enthusiastic Team Leaders to join us and help spread our message. A Team Leader will oversee daily operations and ensure smooth workflow during assigned shifts. This role involves managing team members, maintaining high standards of customer service, and ensuring compliance with company policies. The position requires physical stamina and the ability to perform tasks involving standing, bending, and walking for extended periods. Primary Responsibilities: - Supervise and coordinate team members to ensure efficient operations during shifts. - Monitor employee performance and provide coaching or feedback to improve productivity. - Address customer inquiries and resolve complaints promptly and professionally. - Ensure compliance with company policies, procedures, a...