Sr. Manager, Customer Success Strategy & Operations

Job description

WHY WE’RE LOOKING FOR YOU: Our post-sale organization is evolving quickly, and we need someone who can bring structure, clarity, and direction—not just reporting. This role is about defining what great looks like across Technical Customer Experience (TCX) and Customer Success, identifying where we’re falling short, and helping leadership make better, faster decisions.This is a high-impact, high-visibility role that sits at the center of how we scale customer outcomes. You’ll help move the organization from reactive to proactive—shaping strategy, not just measuring it. You’ll also leverage modern analytics, automation, and emerging AI capabilities to accelerate insights and improve how we operate—but this is not a systems or reporting role. We’re looking for someone who can interpret the data, challenge assumptions, and influence direction. WHO YOU’LL WORK WITH: You’ll partner closely with Technical Customer Experience and Customer Success leadership, acting as a strategic advisor on performance, priorities, and planning. You’ll also collaborate cross-functionally with RevOps, Finance, and Product to ensure alignment between customer strategy, business goals, and operational executi...