Medical Assistant

Job description

The Medical Assistant provides information, relevant to Health Assessment Programs, Applicant processing and other IOM services to the migrants. He/she may be assigned to one of two potential subunits within the Migration Health Assessment Centre (MHAC): the reception and data processing unit or the call centre. The incumbent will need to be capable of flexibility when assigned different tasks. Below is a description of the possible tasks, which are more detailed in the duty lists and standard operating procedures (SOPS). Call Centre overall duties: 1. Support coordination of call centre function and support its efficient operation 2. Provide migrants’ information regarding health assessments by phone. 3. Register the migrants in the IOM database, schedule and confirm medical appointments and receive and communicate messages for medical staff and beneficiaries. 4. Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers / relevant persons as required. 5. Maintain daily statistics related to health assessments and update the records; and, IOM is committed to ensuring a workplace where all employees can thrive profess...