Senior Customer Success Manager (f/m/d)

Job description

We’re on a mission to simplify how organizations onboard, enable, and empower their teams through smart, scalable technology. As we continue growing in the DACH region and beyond, we’re looking for a Senior Customer Success Manager (CSM) to join our team and take ownership of strategic, high-touch enterprise customers. This role is critical to unlocking long-term customer value and helping us scale our impact across traditional industries with digital ambition.: 🛠 What you’ll do: - Own a portfolio of Corporate and Large customers in a high-touch, strategic CSM model, guiding them from onboarding through adoption, renewal, and expansion. - Act as the primary value owner for your accounts, ensuring clear outcomes, strong adoption, and long-term retention (NRR focus) - Lead occasional Proof of Concepts (PoCs) for larger or more complex corporate customers, in close collaboration with Sales, when it meaningfully impacts deal quality or long-term success - Develop structured, outcome-driven Success Plans that align customer goals with our product’s value - Drive measurable success through adoption, usage analytics, and strategic expansion conversations - Act as a thought partner to AEs...