Ecommerce, Client Services Specialist

Job description

OBJECTIVE OF THE POSITION: The Ecommerce, Client Services Specialist provides exceptional customer care and resolution support within the standards and procedures of the James Perse online shop. This role partners and collaborates with the Distribution Center and other cross-functional team members to deliver an exceptional brand experience and highly personalized service through phone calls, emails and live chat engagement. ESSENTIAL DUTIES AND JOB RESPONSIBILITIES: - Field inbound customer service calls to support global ecommerce business. Provide articulate, professional and informed assistance to answer questions about online orders, products and general matters concerning website usage - Review and effectively respond to incoming customer emails in a timely manner - Engage customers through Live Chat communication by providing informed product knowledge and style/seasonal recommendations - Drive sales by pro-active involvement in Exchange Order and Abandoned Cart outreach programs - Manage product and service issues by investigating the appropriate resolution and following up with customers to ensure proper, complete and efficient resolution - Document, organize and process c...