Technical Service Specialist

Job description

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro. Job Function: Service: Job Family: Technician Services: Location: Remote Canada: Contract Role: 6 Months: Job Overview: This is a contract position through December 2026. Provides post-sale technical customer service to customers via phone, online chat, or text including. Responds to a high volume of varied complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.) Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools Recommending products or services (e.g., warranties) as part of customer issue resolution ESSENTIAL DUTIES AND RESPONSIBILITIES include the follow...