Restaurant Operations Manager - Category 10

Job description

Provide hands-on management of daily operations and guest experiences for a multi-experiential live music venue, bar and restaurant. This includes staffing, guest service, culinary and beverage programs, live music, entertainment, and private events. Manage human resource functions for assigned section(s), including hiring, scheduling and training. Model teamwork, service and integrity to foster a positive and productive work environment. Work with a team to deliver exceptional service to guests through unforgettable experiences. Reports to Assistant General Manager. - Manage front-of-house staff and operations throughout the venue for restaurant, bar, private events, and concerts. Ensure guest service and operational needs are met, including quality food and beverage presentation at all times. - Utilize time on the floor to build rapport with restaurant, bar, events, and entertainment guests. Inform guests of upcoming events and programming. - Ensure consistent and positive guest service in all areas through continuous interaction and feedback requests. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests. - Actively participate in a...