Junior Help Desk Agent (2843)

Job description

PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD. We are recognized as key contributors to our DOD Customer’s mission specializing in Information Technology, enterprise resource planning, b usiness and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer’s complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency through process improvement, and delivering quality services within cost and on schedule. PSI Pax, Inc. has an exciting opportunity for a Help Desk Agent (Full-time) to support our government customer in Patuxent River, MD. Duties & Responsibilities: - Provide Tier 1 technical assistance to computer program users. - Answer questions or resolve computer problems for clients in person, or via telephone or electronically. - Provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems. - Follow all processes and procedures related to call handling, call escalation, data capturing, clo...