Tier 1 Help Desk

Job description

Tier 1 Help Desk Support Specialist Keep Teams Connected. Power the Operation. At The Blackhawk Group , technology is mission-critical to everything we do — from aircraft maintenance and upgrades to sales operations across our nationwide Performance Centers. We’re looking for a Tier 1 Help Desk Support Specialist who thrives on solving problems, helping people, and keeping systems running smoothly so our teams can stay focused on delivering world-class aviation service. This is your opportunity to be the first line of support for a growing aviation organization where responsiveness, ownership, and teamwork matter. What You’ll Do: You’ll be the front line of IT support across the company — resolving issues, guiding users, and ensuring employees have reliable access to the tools they need to perform. - Provide front-line support Serve as the first point of contact for technical issues via phone, email, chat, and ticketing systems. Troubleshoot hardware, software, and connectivity problems across Windows and macOS environments while delivering a professional customer experience. - Resolve issues quickly and efficiently Log, track, and prioritize support tickets, resolving Tier 1 issue...