Base Optimization Specialist - East Coast

Job description

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. Are you passionate about empowering customers to unlock the full potential of Airtable, especially its cutting-edge AI features? As a Senior Base Optimization Specialist, you’ll play a pivotal role in post-sales customer success, directly engaging with users to resolve technical and operational challenges, accelerate adoption, and drive satisfaction. This is a unique opportunity to leverage your technical expertise, consultative mindset, and adaptability in a fast-evolving environment—making a tangible impact on how organizations, especially in higher education, transform their workflows with Airtable. What you'll do: - Conduct direct customer calls to diagnose and resolve technical and operational issues, with a focus on AI and advanced platform capabilities - Guide customers through complex implementations, automation workflows, API integrations, and database optimizations - Proactively identify and address adoption barriers, accelerat...