Customer Technical Support Manager – Ireland

Job description

We are looking for a talented Customer Technical Support Manager to join our team, specialising in Service within our Distribution Business Unit in Dublin, Ireland. In this role, you will make an impact in the following ways: - Serve as the primary technical point of contact for key strategic customers in Ireland, ensuring continuity, confidence, and trusted long‑term relationships. - Provide on‑the‑ground advanced technical leadership, particularly within the Data Centre and critical power segments, reducing dependency on remote support. - Lead the resolution of complex, high‑impact technical issues, ensuring timely, effective responses that protect customer operations. - Act as a key technical interface across time zones, minimising escalation delays and supporting uninterrupted service for critical sites. - Strengthen internal collaboration by aligning local, regional, and global technical resources and escalation pathways. - Enable the local team to leverage the wider organisation effectively, ensuring established processes are followed, and support is mobilised efficiently. - Drive continuous improvement in technical capability, response effectiveness, and overall customer exp...