Customer Service Representative

Job description

Job DetailsJob Location: ATEK Metal Technologies - New Hampton, IA 50659Position Type: Full TimeCUSTOMER SERVICE REPRESENTATIVE Be the voice our customers trust — and the force that keeps our operations moving. This is a high-impact role at the intersection of relationships, precision, and manufacturing. 📍 On-Site · ATEK Metal Technologies 💼 Full-Time · Salaried / Exempt 📊 Reports to Business Account Manager THE OPPORTUNITY: At ATEK Metal Technologies, quality isn't just something we cast into metal — it's built into every customer interaction. As our Customer Service Representative, you'll be the primary connection between our customers and the teams that deliver for them. You'll own the order pipeline, drive quoting accuracy, and make sure nothing slips through the cracks. This role calls for someone who thrives under pressure, communicates with clarity, and takes personal ownership of outcomes. If you're energized by problem-solving, relationship management, and being the person everyone can count on, this is your role. WHAT YOU'LL DO: Order Management — Oversee customer orders end-to-end — EDI, change orders, scorecards, and shipment tracking — with a goal of 100% on-time deliv...