Quality Assurance Specialist / Customer Care Coordinator

Job description

Company Name McCarthy Services Overview: Pay Range: $25 - $28 / hour Schedule: Monday to Friday (8 AM - 5 PM) with potential for weekend time McCarthy Services, in partnership with American Residential Services, provides HVAC, plumbing, and electrical services. We serve customers in the state of Virginia with reliable, professional service. We focus on expert workmanship and customer satisfaction, supported by ARS’s national strength. Why You’ll Love Working Here: Insurance access after just 31 days of employment Medical insurance options starting at $5/week Dental & vision insurance: Health Savings Account (HSA) or Flexible Spending Account (FSA) 401(k) with company match Paid Time Off & Holiday Pay Company-paid life insurance: Learn more at www.myarsrewards.com: Responsibilities: What You’ll Do: Act as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customers Investigate service quality issues including pricing, damages, and technician performance Document and track all customer complaints and QA trends in a timely and detailed manner Coordinate resolutions by working closely with local service...