In Room Dining - Server

Job description

Position Summary The In-Room Dining Server delivers food, beverages, and amenities to guest rooms and designated hotel areas while providing exceptional guest service. This role ensures orders are accurate, presented properly, and delivered promptly while maintaining hotel service, safety, and sanitation standards. Key Responsibilities Essential Duties: - Deliver food, beverages, and amenities to guest rooms using trays, hot box carts, or golf carts. - Ensure all orders are complete, accurate, and properly prepared before leaving the kitchen. - Set up trays with appropriate condiments, utensils, and presentation standards. - Describe menu items, preparation methods, and pricing to guests. - Recommend and upsell food and beverage items to enhance the guest experience and maximize revenue. - Process guest payments accurately and reconcile cash banks and payment methods at the end of shift. - Submit all tickets, vouchers, and collected payments according to department procedures. - Follow all food handling, sanitation, TIPS®, and health department guidelines. - Inspect guest floors for in-room dining trays and tables and return them to the department. - Maintain cleanliness and organi...