Customer Experience Associate

Job description

Here at Buck Mason, we're committed to providing our customers with the an extraordinary shopping experience from start to finish. As a Customer Experience team member you will play a critical role in turning our customers into promoters while scaling and improving our daily operations. The ideal candidate is a driven, results-oriented, self-directed and strategic customer advocate. This person is obsessed with creating a unique interaction between each customer and the Buck Mason brand. You’ll work closely with technology, product, retail, and online teams to implement, maintain and, most importantly, improve processes and systems that innovate the customer experience and e-commerce industry. Responsibilities: - Serve as the first contact and on-call resource for all customers via phone, email and live chat - Quickly and accurately problem solve for any customer deliveries, transactions and experience that don't go 100% as planned - Understand our styles and technology inside and out in order to offer fit and style advice tailored to each customers needs - Use Excel and Google Sheets to track and analyze data for routine problem orders - Analyze appropriate metrics for measuring c...