Senior IT Operations Support Level 3

Job description

OVERVIEW: The Senior IT Operations Support Specialist (Level 3) provides advanced operational support across Cavender’s infrastructure, store systems, and enterprise applications. This role serves as the highest escalation point within the Help Desk organization for non-development issues, working closely with application owners, developers, infrastructure, and security teams to resolve complex incidents impacting retail stores, corporate offices, and warehouse operations. This position focuses on operational stability, incident resolution, and cross-system troubleshooting, particularly for point-of-sale (POS), warehouse management, identity, networking, and collaboration platforms. The role bridges the gap between frontline support and engineering teams, ensuring reliable, secure, and consistent technology operations. The role participates in on-call rotations, supports after-hours maintenance and critical business events, and may require limited travel to stores or distribution centers as needed. DUTIES AND RESPONSIBILITIES: - Support the “Cavender’s Culture” and drive the Mission, Vision and Values - Serve as Tier 3 escalation for complex incidents impacting Microsoft Dynamics P...