Key Account In Life Manager

Job description

The Key Account Support Manager plays a crucial role in fueling revenue growth and enhancing profitability across our existing customer accounts by spotting and capitalising on upsell and cross-sell opportunities. In this position, you'll oversee the customer relationship throughout their lifecycle, serving as the trusted single point of contact while ensuring a smooth experience through proactive issue resolution, effective complaint management, and diligent oversight of invoicing and debt performance. Additionally, you will lead and cultivate a dynamic team of 3–5 Account Support Executives, empowering them to deliver outstanding customer service, achieve commercial success, and foster long-lasting client relationships. Requirements: - Forge robust, multi-tiered connections with our valued customers to stimulate account growth (including revenue, profit, and MIF), while enhancing customer satisfaction and retention. - Craft and implement tailored Account Development Plans (ADPs) for our key accounts, detailing strategies for growth, retention, and service excellence. - Spot and initiate upsell and cross-sell opportunities throughout our diverse product range to boost sales and el...