Client Service Support Specialist, Associate 1

Job description

Function description Support Client Service teams in Client Portfolios in providing a differentiated client experience through globally consistent roles, responsibilities, and business controls. Responsibilities incorporate standardized client service processes including Client KPI package creation, periodic reviews, client access management, facilitating prioritization of new client service activities such as market events and support for transformative State Street technology initiatives and managing recurring and one time multi portfolio projects that typically require Client Service action. Purpose Of Role: The Client Service Support Specialist is responsible for providing support to external and internal clients, client service leads, relationship managers and other State Street’s internal teams ensuring timely and accurate processing of operational tasks, queries and ad hoc projects. The role includes preparing and providing for further review deliverables as per schedule, proactively resolving inquiries and exceptions on a case‑by‑case basis in close collaboration with functional teams and State Street peers. Specific Duties: Prepare scheduled deliverables in line with Clien...